Shadowing Patients is an Innovation in Quality Care, But Not the Answer We Need

May 07

“Patient Engagement” is one of the health (and often tech) industries hottest buzzwords of 2015, yet no one seems to have locked down exactly what constitutes true patient engagement.

Quality care

Organizations know that patients need to be empowered; they know that clinicians need to improve the quality of care that they deliver, yet they are lost as to exactly what that entails, and are then in danger of using “patient engagement” as a ubiquitous term to ‘prove’ they deliver quality care.

A recent press release from details how the University of Pittsburgh Medicine Center (UPMC) has developed a six-step program ‘designed to break down organizational silos and barriers to achieve ideal patient care experiences.’

The program involves shadowing patients through all of their different care events. This includes having clinicians meet the patient as they arrive in the parking garage, recognizing that a care experience transcends walls and offices and that to really understand what the patient is going through, clinicians must identify and establish connections with the care recipient at all points of their care experience.

The thing about this program isn’t that it isn’t patient-centered care; it’s that it isn’t realistic for long-term engagement – nor is it scalable to other, less-specialized clinical settings. Staffing, budget, and total literal size of the location are all barriers to this type of patient engagement strategy.

“Through shadowing, we gain an enlightened perspective that reveals the entire health care experience rather than just the process. Shadowing leads to empathy, which leads to insight, and provides an emotional connection not possible by analyzing data,” says Pamela Greenhouse, MBA, Executive Director.

Quality care 2

It’s an accurate statement until the last part, ‘not possible by analyzing data.’ Capturing data at the point-of-care and analyzing it through EHR systems or a secure cloud portal has proven to demonstrate measurable outcomes, improved quality care, and best of all, a true patient-centered experience. Data tracking is a cost efficient means of checking compliance and adjusting care plans that need improving.

The benefits of using technology to capture this data is that it records information constantly and consistently – not just from the parking garage to the waiting room and back again. Home, work, clinical visits, ER visits, family time; it is always available. Furthermore, information from multiple patients can be viewed and analyzed remotely by a single clinician or care provider. This would not be possible with the shadowing system, given that it is a one-on-one setting and then data is later analyzed by a separate person.

The UPMC is on to something special and has been a leader in quality care for close to two decades – we hugely respect their commitment to innovation in patient engagement. We encourage more organizations to take their own patient engagement and quality of care to the next level, but for most, technology is a more viable and appropriate means of doing so.

White Paper 01 

How Mozzaz Care PRO Helps

occupational therapist


An OT working in a hospital rehab clinic manages their case load through the clinic’s Electronic Health Record (EHR) system including client in-take, appointments, billing, assessments, and care planning. The hospital uses Mozzaz Care PRO to deliver care plans on tablets for the patients and allow efficient remote monitoring and adjusting through the Mozzaz Portal. Care plans are created through the EHR and seamlessly delivered to Mozzaz Care PRO on a tablet device for the patient to use to enhance his/her own therapy regime.


psychiatrist care plan


Patients are regularly discharged from regional mental health facilities to a residential setting, but still require on-going care and support in order to lead a successful life. Ensuring that these plans of care are being followed and outcomes are being met is crucial to success. The State facility will then use Mozzaz Care PRO for an ease of transition of care as well as remote monitoring of patient engagement. Since the patient has been using Mozzaz Care for therapy and communication, their content and care plan will already be accessible to them as they transition from one facility to another and then eventually into the community, ensuring the continuity of care and remote patient monitoring.


enabling accountable care


With the push for transition of care from clinical to residential settings, ensuring continuous, integrated and monitored care plans are key components for delivering accountable care. Mozzaz Care PRO supports care coordination through secure cloud services and integration to case management and EHR systems with data captured from the patient’s device at the point-of-care. Administrators can log into the Mozzaz Portal and view a patient’s care plan as well as compliance and outcomes.



Electronic Health Records (EHR) Integration


Mozzaz Care extends the reach of existing clinical management systems with interactive solutions that engage the consumer in their daily care based on their clinical assessments and care plans. Mozzaz Care provides a platform that can integrate into existing Electronic Health Record (EHR) systems and information exchanges securely and privately.