No One’s at Fault and We’re All to Blame

March 25

No Ones at Fault and Were All to Blame 1

No one’s at fault and we’re all to blame – my initial reaction to a story about a 9-year-old boy with autism being handcuffed and removed from his Ottawa, Canada school following a temper tantrum.

The parents are currently filing complaints with the school board and the police, and are also considering taking their son, Daniel, to a different school.

What Should Have Happened?

The school staff are trained in Non-Violent Crisis Intervention (NVCI), a method of identifying and dealing with escalating behaviours typically seen in children and adults with special needs. This child was clearly at the last stage, which dictates you isolate and do not engage because the individual is over-stimulated and not in a position to be reasoned with logically.

As a care provider for people with special needs for over eight years, I can attest that these behaviours are not abnormal. At some homes I’ve worked in you could see this type of behavioural outburst 2-3 times before breakfast is served.

No Ones at Fault and Were All to Blame 2

A Divided Readership

If you read the comments below the multitude of articles covering this story, you’ll see some people on the (rightfully so) side of the angry parents, and others defending the police officer for using handcuffs. The thing is, both sides are completely right, but that’s not the point.

You see, if the boy had been left alone to cool off, which individuals almost always do, the situation would’ve resolved itself. However, when the police officer entered the fray, she inadvertently over-stimulated an already overly-stimulated person. Inevitably, she had to use the tools at her disposal (handcuffs) to respond to a potential threat – that is typical police stuff and she should not be crucified for doing her job… It’s just that she didn’t need to be doing her job in this instance.

Nobody Wins Unless Everybody Wins

Now, we’re left with a police force facing negative publicity (because that doesn’t happen enough), parents who are angry about the treatment of their child, and, most importantly, a child who is emotionally scarred and will likely never trust anyone in uniform again.

No Ones at Fault and Were All to Blame 3

So who’s to blame?

Well, we are, or at least, Canadian society is. We are massively lacking in the tools and resources to adequately understand and support individuals with special needs and it is causing situations like these on a frequent basis.

We’re putting ordinary people in extraordinary situations and expecting them to react perfectly each and every time – it’s not going to happen.

No one’s at fault and we’re all to blame.

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How TalkingTiles is Helping

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An individual is able to effectively communicate his/her wants, needs, and emotions through the augmentative and assistive (AAC) capabilities of TalkingTiles on their device. Parents/Caregivers are able to program their loved one’s pages from ready-made content available through the Mozzaz Portal.

A boy can select a boy’s voice while a girl can select a girl’s voice or vice-versa for better response and a more appropriate experience.


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Parents/Caregivers can grant access to the data being tracked to the individual’s many care providers: a Speech Language Pathologist (SLP), a Cognitive Behavior Therapist (CBT), or a Special-Ed Teacher, all whom support several children at any given time effortlessly using Mozzaz Care to monitor, adjust, and refine each individual’s care plan.


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TalkingTiles has voice banking which allows an individual to record their own voice as well as their caregiver’s voice. For example, an individual with ALS can record themselves and store the audio clips for use after they lose the ability to speak.


Mozzaz Gives Back!

Working together with the Dell Healthcare team and Give Forward, Mozzaz provided LEEP Forward, a centre for children with autism in Chicago, Illinois, 12 Dell tablets set up with TalkingTiles accounts. Watch as the children's first experience with TalkingTiles.